Germany, Austria, Netherlands, Belgium, Luxembourg, Denmark, Finland, Sweden, France, Italy, Switzerland, Slovakia, Slovenia
We deliver all packages as standard delivery
• Within the EU and Switzerland, our packages are sent with DHL GoGreen.
• Unless a different shipping time is stated on the respective product page, your goods will be delivered within 3-5 working days in Germany, and outside of Germany 5-7 working days >. Please note that there is no delivery on Sundays and public holidays.
Shipping costs as follows:
Germany €4.99 - shipping is free for orders over €59.95.
Switzerland €8.99 (duty-free)
Austria €5.99
Belgium €5.99
Netherlands €5.99
Luxembourg 5 .99€
Sweden 90 SEK
Denmark 55 DKK
Finland€7.99
France€6.99
Italy€6.99< br/>
Slovakia4.99€
Slovenia4.99€
- Shipping costs will not be refunded because the shipping service was actually provided.
- When checking out, make sure that you enter your street and house number together on the same line on our order form so that all important information is printed on the shipping label.
- You should If you want to select a packing station as the delivery location, please remember to enter your postal number in the line for the address (“Street + house number”). Without the postal number, the delivery service cannot deliver your package.
• In this case, please write us an email with your order number, your name and your correct address. We will then try to change the shipping address as quickly as possible. However, if the shipping process has already started, we can no longer influence the delivery process.
Payments
We offer the following payment methods for our orders: Credit Card (Mastercard, Visa & American Express), SOFORT Banking, Paypal, and Klarna (you choose which one you want. The payment methods you can choose from are: Pay now (card payments, Klarna Direct and Sofort), Pay later (invoice) and Pay in installments (installment plan 6, 12, 24 and 36 months and flexible payments). Please note that not every country has every payment option. You can find more detailed information at Check Out.
• After you have completed your order, you will receive an order confirmation with an invoice via the email address you provided.
• After completing your order, the invoice can no longer be changed.
If you have already paid for or returned your goods and still received a payment reminder, then write us an email with your order number, your name and your return tracking number. We will then examine your request as quickly as possible.
Please note that processing returns, as well as refunding your credit, can take at least 3-5 working days. Your invoice will then be updated.
Discount codes
- If you have a code, you can redeem it at checkout. After you have selected your desired items and entered your personal information at checkout, you can use your discount code. You can then add your code in the discount code window and the amount will be deducted from your purchase.
- When entering your discount code, please pay attention to upper and lower case letters and that there are no blank lines!
• After you have entered your information into the newsletter portal, you will receive an email confirming your information. As soon as you confirm this, you will then be redirected to the 15% newsletter code.
• Make sure you have provided your email address and that the discount code has not been used before. If you still have problems, please contact us using the contact form or our email address and we will be happy to help you.
Orders
zAs soon as you have received your order confirmation from us by email, you will then receive a shipping confirmation with your associated tracking number. You can use this tracking number to track the exact status of your order online via the DHL website. If you have not received an order confirmation or shipping confirmation, please contact us using the contact form or our email address.
If you have completely completed your payment process but have not received an order confirmation, please let us know using the contact form. It can always happen that an email address has a typo. We will be happy to check the status of your order for you.
Once you have placed an order, it is unfortunately no longer possible to cancel or change your order, as the shipping process has already been initiated.
Unfortunately we have no direct influence on DHL's delivery route. However, there is a possibility that DHL could not find your address or it is not complete. The package will now be automatically returned to us and as soon as this has been processed you will automatically receive a refund of your credit.
When checking out, make sure that you enter your street and house number together on the same line on our order form so that all important information is printed on the shipping label.
If you have a Packstation If you want to select the delivery location, please remember to enter your postal number in the line for the address (“Street + House Number”). Without the postal number, the delivery service cannot deliver your package.
Returns and complaints
If the purchased goods do not meet your expectations, you can send them back to us within the 30-day return period. The criteria that apply here is that the goods are unworn.
To return your shoes, you must use our returns portal on our website under Help & Contact > ReturnsRegister your return and then download the return slip and label.
No, an account is not necessary for this. All you need is your order number and your email address, which was also used to purchase the order. Enter both in our returns portal to download the returns label.
Return shipping is free.
Unfortunately, an exchange is not possible. However, you are welcome to return your shoes to us and then place a new order.
Once we have received and processed your return, you will then receive a refund of your credit. You can check the status of your return online at DHL at any time using the tracking number of your return document.
The refund period is 14 days and we will adhere to it
As soon as your return arrives at our warehouse and has been processed, you will automatically receive a refund of your credit. Please note, however, that your return will not always be processed on the same day.
Shipping costs will not be reimbursed because the shipping service was actually provided
If you notice any defects in your shoes, please send us an email with your order number, your name, as well as the following photos:
Both shoes photographed from above
Both Shoes photographed from below (soles)
Photo of the defect(s)
We will then check your information and get back to you as soon as possible with a solution to your problem.
In general, please note that signs of wear are not considered grounds for complaint and therefore cannot be taken back.
Items that show signs of use, such as: dirt, stains, wrinkles, scratches, will be returned at the sender's risk and are not subject to an automatic return process.
We are very sorry that your product does not meet expectations. However, unfortunately we cannot process orders or purchases from other distributors. For returns and complaints, please contact the retailer you purchased the shoes from.
Returns are processed within 14 working days.
If we have accepted your return, we will send you an email confirming the refund for your return. If you purchased on account, we will reduce your payment according to the amount of the stated refund amount. If you have already paid for the goods, we will refund you the corresponding amount to the account from which you made the payment.
Shipping costs will not be reimbursed because the shipping service was actually provided
My customer account
You have the option to create a customer account while ordering, or you can create a customer account at any time via our website.
To delete your customer account, we need your full name and the email address used for the account. Write us an email with this information and we will then deactivate your account for you.
If you have forgotten your password, you can click on “Forgot password” under the login field. You will then be given the option to change your password. If you have any problems, you can reach us using the contact form.
More
You are welcome to sign up for our newsletter (receive updates and benefits via email) when ordering your goods. Another option is our “Subscribe to newsletter” area at the top right of our website. After fully registering, you will receive a 15% discount code for your next order.
If you would like to unsubscribe from our newsletter, please write us your name and the email address used for the newsletter. We will then remove you from the newsletter distribution list.
Unfortunately, we do not have our own shoe stores, but are an online retailer that sells our shoes exclusively over the Internet.
We are very sorry that your product does not meet our standards. However, unfortunately we cannot process orders or purchases from other distributors. For returns and complaints, please contact the retailer you purchased the shoes from.