Germany, Austria, Netherlands, Belgium, Luxembourg, Denmark, Finland, Sweden, France, Italy, Switzerland, Slovakia, Slovenia
We ship all packages as standard delivery
• Within the EU and Switzerland, our packages are shipped with DHL GoGreen.
• Unless otherwise specified on the respective product page, delivery of your goods within Germany will take place within 3-5 working days, and outside Germany within 5-7 working days. Please note that no deliveries are made on Sundays and public holidays.
Shipping costs as follows:
Germany 4.99 € - shipping is free for orders over 59.95 €.
Switzerland 8.99 € (duty-free)
Austria 5.99 €
Belgium 5.99 €
Netherlands 5.99 €
Luxembourg 5.99 €
Sweden 90 SEK
Denmark 55 DKK
Finland 7.99 €
France 6.99 €
Italy 6.99 €
Slovakia 4.99 €
Slovenia 4.99 €
- Shipping costs are non-refundable, as the shipping service has actually been rendered.
- When checking out, please make sure you enter your street and house number together on the same line of our order form so that all important information is printed on the shipping label.
- If you want to choose a packing station as the delivery location, please remember to enter your post number in the address line ("Street + House Number"). Without the post number, the delivery service cannot deliver your package.
• In this case, please send us an e-mail with your order number, your name, and your correct address. We will then try to change the shipping address as quickly as possible. However, if the shipping process has already been initiated, we can no longer influence the delivery process.
Payments
We offer the following payment methods for our orders: Credit card (Mastercard, Visa & American Express), Trustly, Paypal and Klarna (You choose which one you prefer. The payment methods you can choose from are: Pay now (card payments, Klarna Direct and Sofort), Pay later (invoice), and Pay in instalments (instalment plan 6, 12, 24 and 36 months, and flexible payments). Please note that not every country has every payment option. For more detailed information, please refer to the checkout page.
• After completing your order, you will receive an order confirmation with an invoice via the email address you provided.
• Once your order is complete, the invoice cannot be changed.
If you have already paid for or returned your goods and still received a payment reminder, please send us an email with your order number, your name, and your return tracking number. We will then process your request as quickly as possible.
Please note that the processing of returns, as well as the refund of your credit, can take at least 3-5 working days. Only after this will your invoice be updated.
Discount Codes
- If you have a code, you can redeem it at checkout. After selecting your desired items and entering your personal information at checkout, you can use your discount code. You can then add your code in the discount code window, and the amount will be deducted from your purchase.
- Please make sure to pay attention to capitalization and that there are no blank spaces when entering your discount code!
• After entering your information on the newsletter portal, you will receive an email asking you to confirm your details. Once you confirm, you will then be redirected to the 15% newsletter code.
• Make sure you have entered your email address and that the discount code has not been used before. If you are still having problems, please contact us using the contact form or our email address, and we will be happy to help you.
Orders
Once you have received your order confirmation from us by email, you will then receive a shipping confirmation with your tracking number. With the help of this tracking number, you can track the exact status of your order online via the DHL website. Should you not have received an order confirmation or shipping confirmation, please contact us via the contact form or our email address.
If you have completed your payment process but have not received an order confirmation, please let us know using the contact form. It can always happen that an email address has a typo. We will gladly check the status of your order for you.
Once you have placed an order, it is unfortunately no longer possible to cancel or change it, as the shipping process has already been initiated.
Unfortunately, we have no direct influence on DHL's delivery process. However, it is possible that DHL could not find your address, or that it is incomplete. The parcel will now automatically be returned to us, and once it has been processed, you will automatically receive a refund for your credit.
When checking out, make sure you enter your street and house number together on the same line of our order form so that all important information is printed on the shipping label.
If you want to choose a packing station as your delivery location, please remember to enter your postal number in the "Street + House Number" address line. Without the postal number, the delivery service cannot deliver your package.
Returns and Complaints
If the purchased goods do not meet your expectations, you can return them to us within the 30-day return period. The condition for this is that the goods are unworn.
To return your shoes, you must register your return via our returns portal on our website under Help & Contact > Returns, and then download the return slip and label.
No, an account is not necessary for this. You only need your order number and the email address that was used for the purchase. Enter both into our returns portal to download the returns label.
Returns are free of charge.
An exchange is unfortunately not possible. However, you are welcome to return your shoes to us and then place a new order.
Once we have received and processed your return, you will then receive a refund of your credit. You can check the status of your return yourself at any time online with DHL using the tracking number on your return document.
The 14-day refund period exists and is adhered to by us.
As soon as your return arrives at our warehouse and has been processed, you will automatically receive a credit refund. Please note, however, that processing your return does not always happen on the same day.
Shipping costs will not be refunded as the shipping service was actually rendered.
Should you discover any defects in your shoes, please send us an email with your order number, your name, and the following photos:
Both shoes photographed from above
Both shoes photographed from below (soles)
Photo of the defect(s)
We will then review your information and get back to you as soon as possible with a solution to your problem.
Please note that general signs of wear and tear are not considered a reason for complaint and therefore cannot be returned.
Items showing signs of wear and tear, such as: dirt, stains, creases, scuff marks, will be returned at the sender's risk and are not subject to an automatic return process.
We are very sorry that your product does not meet expectations. However, we regret that we cannot process orders or purchases from other distributors. Please contact the retailer from whom you purchased the shoes for returns and complaints.
Returns are processed within 14 business days.
Once we have accepted your return, we will send you an email confirming the refund for your return. If you purchased on account, we will reduce your payment by the amount of the refund. If you have already paid for the goods, we will refund the corresponding amount to the account from which you made the payment.
Shipping costs will not be refunded as the shipping service has already been rendered
My Customer Account
You have the option to create a customer account during the order process, or you can create one at any time via our website.
To delete your customer account, we need your full name and the email address used for the account. Please send us an email with this information and we will then deactivate your account for you.
If you have forgotten your password, you can click on "Forgot password" below the login field. You will then have the option to change your password. If you have any problems, you can contact us via the contact form.
Further
You are welcome to subscribe to our newsletter (to receive updates and benefits via email) when ordering your goods. Another option is our "Subscribe to newsletter" section at the top right of our website. After completing the registration, you will receive a 15% discount code for your next order.
If you would like to unsubscribe from our newsletter, please send us your name and the email address used for the newsletter. We will then remove you from the newsletter distribution list.
Unfortunately, we do not have our own shoe stores; instead, we are an online retailer that exclusively sells its shoes via the internet.
We are very sorry that your product does not meet our standards. However, we cannot process orders or purchases from other distributors. Please contact the retailer from whom you purchased the shoes for returns and complaints.