We are sorry that you are not satisfied with the product you have purchased. Of course you can make use of your right of return in this case. We are also happy to help you in cases of guarantee or warranty.

You can return your order to us within 30 days.

For quick and smooth processing, please tell us the item, number and reason for the return.



Processing time

The processing of a return and the reimbursement of the amount paid may take up to 14 days . As a rule, we are much faster here from here.

Please note that all ordered goods must be returned with the associated label and its original packaging. If the goods have been used, worn, washed or damaged, we are not obliged to take them back.


Refund of the purchase amount

Once we've accepted your return, we'll send you an email confirming the refund for your return. If you bought on account, we will reduce your payment according to the amount of the reimbursement stated. If you have already paid for the goods, we will refund the corresponding amount. We always transfer your repayment to the account from which you made the payment, i.e. either your bank account, credit card account or PayPal account. If this is not possible in individual cases, for example if your credit card is no longer valid, we will ask you for a bank account.


Free returns

We take over the complete return shipping for the countries Germany, Austria, Switzerland, the Netherlands, Luxembourg, Belgium, Denmark, Sweden and Finland.

Please note that this only applies to returns of goods purchased on this website. Returns of goods that were not purchased on this website will be returned to the sender for a fee.


Do you still have questions?

You can reach our service team at the following times:
Mon - Fri from 8:00 a.m. to 12:00 p.m. and between 1:00 p.m. to 5:00 p.m.
Telephone: +49 (0)6331 5145 7777
Email: service@bugatti-shoes.com